Because of the personalized nature of our products, we are unable to accept returns once products have been printed and shipped. So we encourage you to take great care to ensure the accuracy of each order before approving printing.

If, upon receipt, you find that your order is not as it should be, please contact Odd Lot Paperie immediately, using the contact information provided on this web site. Any damage must be reported within ten (10) days of delivery. No allowances or credits will be given after this period.

Should the product you receive have an issue with the printing or is lost or damaged in shipping, we will offer to (1) reprint your order and expedite the shipping on the reprint or (2) issue a refund or store credit, depending on the circumstances. You will be (1) required to provide us with a digital photo of any alleged printing issues or (2) return one printed card to us at your expense via USPS mail for our review, before a reprint, store credit, or refund is issued. Refund or reprinting will be determined solely at our discretion.