FAQs

 

WHERE CAN I DOWNLOAD ADOBE READER DC?
MAC: get.adobe.com/uk/reader   PC: get.adobe.com/uk/reader/otherversions

I NEED MORE TEXT BOXES THAN WHAT IS ON THE EXAMPLE?
Please contact me before ordering so I can create a custom listing for you and adjust the layout.

CAN I EDIT ON MY MOBILE, TABLET OR PHONE?
You cannot, please use a Mac or PC.

CAN I USE PHOTOSHOP, WORD OR INDESIGN TO EDIT MY FILE?
The files can only be customised in ADOBE READER only. The files are password protected against being open in Photoshop or any other design software.

I WANT TO CHANGE THE TEXT / FONT SIZE / FONT COLOR?
In Adobe Reader click into the text box & press Control + E (PC) or Command + E (MAC) to edit the text properties, change the font, color, size, alignment using the text properties toolbar.

I CAN’T FIT ALL THE TEXT ON MY FILE?
time to make that font smaller! In Adobe Reader click into the text box & press Control + E (PC) or Command + E (MAC) to edit the text properties, change the font, color, size, alignment using the text properties toolbar.

I’M PRINTING AT HOME, WHAT PAPER DO YOU RECOMMEND PRINTING ON?
As always I recommend heavyweight WHITE cardstock.

HOW DO I PRINT MY FILE?
Print at home or have a print shop print them for you (Staples, Office Depot etc). I recommend saving your file to a device and taking it in somewhere if you don’t know how to print at home.

THE FONTS / LAYOUT HAVE CHANGED?
Please make sure you ONLY use ADOBE READER. If you use preview, browser or any other program they will not display correctly. Please make sure you are using the latest version of Adobe Reader, you can update your version for FREE. MAC: get.adobe.com/uk/reader   PC: get.adobe.com/uk/reader/otherversions

WHAT DOES THIS PLUS + SIGN ON MY INVITE MEAN?
IT MEANS YOU HAVE AN ABUNDANCE OF TEXT AND IT’S OVERFLOWING! You will need to make your text smaller or your sentence shorter. Please chekc you didn’t add an extra space at the end. Once the sign is gone you are safe.Please remove any plus signs before printing otherwise you will be missing text.

WHY IS IT NOT WORKING ON MY CELL OR TABLET?
Unfortunately on mobiles, iPads, tablets etc the viewing function does not display the editable text.

I CAN’T CLICK INTO A TEXT BOX?
Please use the ‘tab’ key on your keyboard to skip from text box to text box. Occasionally if the text boxes are overlapping it may not be as easy to click into one particular box. By clicking tab this will highlight each text box in turn. Once selected just start typing to add your text.

DO I NEED TO INSTALL ANY FONTS?
No and if you do please contact us so we can correct the file!

THE FONTS  don’t look the same as on the example?
If you use preview, browser or any other program they will not display correctly. You can also update your adobe reader for free. Please make sure you only use the free program adobe reader.

WHAT IS WITH THE BLUE HIGHLIGHTED BOXES?
The highlighted blue boxes show which text is editable. YOU CAN REMOVE THEM:  go to: Preferences > Forms > under ‘Highlight Color’ untick the option ‘Show border hover color for fields’.

THE FILE IS PASSWORD PROTECTED/LOCKED?
All the files are password protected from being opened in design software. To edit the invite just open the file in adobe reader.

WHERE DO I DOWNLOAD THE FILES?

That depends. If you ordered from Etsy, you would go to your  purchases page on Etsy and there will be a download link. If you ordered from this website from the website, you will get an email with a download link.

REFUNDS
I sell digital downloads only, once the sale is complete I can not offer a refund because the file is ready for download & therefore can not be returned like a physical object. Please read all the Conditions Of Use & download information before purchasing.